Privacy Policy

Effective Date: January 2, 2026

Seaside Ketamine ("we," "us," or "our") is committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, communicate with us, or receive services from our practice.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

Name, address, phone number, and email address
Appointment and consultation requests
Insurance and billing information
Medical and treatment information necessary for care

Automatically Collected Information

When you visit our website, we may automatically collect certain technical information such as:

IP address
Browser type and device information
Pages viewed and time spent on the site
Cookies and tracking data

This information helps us improve website performance and user experience.

2. How We Use Your Information

We may use collected information to:

Provide medical treatment and related services
Verify insurance eligibility and process billing
Respond to inquiries and schedule appointments
Send appointment reminders and service updates
Improve our website and services
Comply with legal and regulatory requirements

3. Protected Health Information (PHI)

Medical and health information collected as part of your treatment is considered Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA). We maintain appropriate administrative, physical, and technical safeguards to protect PHI as required by applicable law.

Your PHI may be used or disclosed for:

Treatment
Payment
Healthcare operations
When required or permitted by law
With your written authorization

You will receive a separate Notice of Privacy Practices explaining your rights under HIPAA at the time of intake.

4. Cookies and Tracking Technologies

We may use cookies and similar technologies to enhance user experience and analyze website performance. Third-party tools such as analytics or advertising platforms may collect information about your online interactions with our site.

You may control cookies through your browser settings.

5. Sharing of Information

We do not sell your personal information.

We may share information with:

Healthcare providers involved in your care
Service providers assisting in website hosting, analytics, scheduling, or payment processing
Insurance companies for billing purposes
Government or legal authorities as required by law
In connection with a business transition such as merger or acquisition

6. Text Message (SMS/MMS) Communications

Seaside Ketamine may send text messages (SMS/MMS) to individuals who have provided their phone number and opted in to receive such communications. We use text messaging for the following purposes:

Appointment & Care Messages (Non-Marketing)

Appointment reminders and confirmations
Follow-up care instructions and check-ins
Lab result notifications
Scheduling updates and cancellations
Responses to patient inquiries

Marketing & Promotional Messages (Requires Separate Consent)

Information about new services, programs, or treatment options
Health and wellness tips
Practice news and updates
Special offers or events

Message Frequency: Message frequency varies based on your care needs and communication preferences. Appointment-related messages are sent as needed around scheduled visits. Marketing messages are sent no more than 4–8 times per month.

Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.

Opt-Out: You may opt out of text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a single confirmation message and no further texts will be sent.

Help: For assistance with text messaging, reply HELP to any message or contact us at (858) 215-2618 or [email protected].

Consent Is Not Required for Service: Your consent to receive text messages is not a condition of scheduling an appointment, receiving treatment, or purchasing any goods or services from Seaside Ketamine.

Third-Party Messaging Platforms: We use GoHighLevel and related services to facilitate text message communications. Your phone number and messaging data may be processed by these platforms in accordance with their privacy policies. We do not sell your phone number or messaging data to third parties.

Opt-In Records: We maintain records of your consent to receive text messages, including the date, time, and method of opt-in (e.g., website form, in-office intake form, or verbal consent documented by staff).

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no electronic transmission or storage system can be guaranteed 100% secure.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

9. Children's Privacy

Our services are not directed toward individuals under 18 years of age. We do not knowingly collect personal information from minors without appropriate consent.

10. Your Rights

You may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request restrictions on certain uses of your health information
Opt out of certain communications

To exercise your rights, please contact us using the information below.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date.

12. Contact Us

Seaside Ketamine
1953 San Elijo Ave #200
Cardiff-by-the-Sea, CA 92007
Phone: (858) 215-2618
Email: [email protected]